FAQs
Welcome to our FAQs, a selection of the most common questions fundraisers and donors might have. Make sure to scroll through these if you have a query, but if you can't find what you're looking for, please make sure to reach out and we'll gladly help!
Get Started
How do I pay in money collected at my fundraiser?
If you collect cash at your event, we recommend paying it into your own bank account first. You can then add the total to your fundraising page using the offline donation option. This allows you to transfer the funds securely using a debit or credit card, PayPal, or Apple Pay, and ensures your full total is reflected on your page.
What’s the best way to share my fundraiser?
Social media is one of the easiest and most effective ways to spread the word. You can also share your fundraising page directly via email or text message to friends, family, and colleagues to encourage donations.
Where will the money I raise go?
All funds raised through your page go directly to Imagine This, helping us deliver vital mental wellbeing support for seriously ill children and their families. You can learn more about the impact of your fundraising on our Who You’re Helping page.
What happens if my event date changes?
If your event date or key details change, please get in touch with us as soon as possible. We’ll update our records and issue you with a new Authority to Fundraise if needed.
Fundraising
How do I ask people to donate through my page?
Once you’re logged in, you can contact people directly from your fundraising dashboard. Simply head to the email section to send donation requests using our suggested wording, or personalise your own message.
How do I update my page with photos or new text?
You can edit your fundraising page at any time by clicking Edit my page. From here, you can upload images, update your story, or change your page title. Just remember to save your changes before leaving the page.
What is the fundraising dashboard?
Your dashboard is the control centre for your fundraiser. It’s where you manage your page, upload photos, track donations, send thank-you messages, and reach out to supporters - all in one place.
The Cause
Who does Imagine This support?
Imagine This supports seriously ill children and their families across the UK, focusing specifically on mental wellbeing. Serious illness can affect every part of family life - not just physical health - and many children, parents, and siblings are left without emotional or psychological support. Our projects are designed to help families cope, connect, and find moments of strength during incredibly difficult times.
Why is mental wellbeing support so important for seriously ill children?
When a child is seriously ill, medical treatment understandably takes priority - but emotional wellbeing is often overlooked. Children may experience anxiety, trauma, isolation, or fear, and families can struggle under immense emotional pressure. Without early support, these challenges can have long-term effects. Imagine This exists to make sure mental wellbeing is not an afterthought, but a vital part of care.
How does my fundraising make a real difference?
Your fundraising helps us deliver practical, meaningful projects in hospitals, hospices, and community settings all over the UK. This includes creative therapies, movement and wellbeing sessions, counselling support for families, and moments of comfort during the hardest times. Every fundraiser plays a part in helping children and families feel less alone - and in turning donations into real, lived impact.
Technical support
I’ve forgotten my login details - what should I do?
No problem. On the login page, select the option to reset your details. We’ll email you instructions to recover your username and set a new password.
How do I find the link to my fundraising page?
Your fundraising page link is included in the confirmation email you received when you signed up. You can also find your page by searching your name using the Find a Fundraiser tool on our website.
Can't find what you're looking for?
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